Telecom Expense Specialist (TEMS) (Bilingual Korean/English)

Company Description ?

Woongjin is looking for a Telecom Expense Specialist who specializes in TEMS (Telecommunication Expense Management Services). ?This individual will provide overall support in TEMS service. ?Our Client in Englewood Cliffs, NJ is a multi-conglomerate company known all over the world.

Our Mission

Woongjin is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.? We have a strong moral code that includes the service of goodness without expectations of reward.? We are motivated by the sense of responsibility and servant leadership.

Job Description ?

Position Summary:?

  • Provide detailed analysis, reporting and recommendations on our clients? communications invoices and contracts to validate monthly billings are correct and accurate.?

  • Work with carriers, vendors, and customers to ensure credits, billing disputes, and savings are actualized.?

  • Create monthly summary reports, and contribute to service reviews.

Duties and responsibilities

  • Accurately assesses and documents all customer assets and billing records

  • Coordinates follow-through tasks on cost optimizations with clients and vendors

  • Provides timely reports and other outputs to clients

  • Follows predefined process documentation and standards on all activities

  • Interfaces with client staff and client management to understand how client requirements intersect with LG Electronics? standard processes.

  • Assist with real time operational requirements requested from Mobile R&D and Mobile QA teams

Qualifications ?

  • Korean/English Bilingual

  • Strong personal organization skills with on quality

  • Keen eye for detail ? ability to track multiple on-going pieces of work to completion

  • Excellent written and verbal communication skills

  • Proficiency in MS Excel as an analysis tool

  • Accounting, finance, or bookkeeping experience preferable

  • Team player with strength in interpersonal, organizational and customer service skills

  • Strong verbal and written communication skills given requirements for phone and email-based interaction with clients, vendors, and peers

  • Ability to quickly learn new software platforms, and to absorb overview-level training and put into practice

  • Telecommunications industry experience a plus

Additional Information ?

All your information will be kept confidential according to EEO guidelines.


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