Manager, NOC On-Air Operations

Work with a driven and highly motivated team to support the on-air operations of NBC Universal, one of the world's leading media and entertainment companies.
As Manager, NOC On-Air Operations, at NBC Universal (NBCU), you will be responsible for leading the origination, integration and distribution of NBCU's News & Entertainment networks and managing the personnel staffing the operation. This will include managing a group of Operators that are accountable for overall continuity of signal across our distribution paths that carry over 50 distribution channels. You will be responsible for working with network clients on unique requests such as live shows, advanced graphics needs, and other interactive events, while developing reliable and scalable operating models. Additionally, you will partner with clients and internal teams to work on strategic initiatives aimed at increased reliability, productivity, and growth. Finally, you will also be accountable for measuring and controlling quality across the on-air environment, by driving best practice training, technology, and workflows.
Essential Functions (Responsibilities):
Ownership of on-air execution for all News & Entertainment channels, including the client relationships with each network and coordination with all process owners for content delivery
Lead the on-air team to ensure 99.999% availability and reliability for 14 Networks (50 distribution channels)
Coach, mentor, lead, train, and manage a team of on-air Operators for overall organizational success
Lead strong partnership with engineering and automation teams to implement new technologies, resolve on-air issues, and maintain minimal on-air disruption for necessary maintenance works
Work closely with Program Operations, Commercial Operations and networks to ensure proper scheduling of live and special events and develop off air execution plans.
Work directly with all network clients to resolve issues, satisfy on-air needs and execute changes to programming in a dynamic environment
Minimum of 5 yrs experience in Media Operations
Minimum of 2 yrs experience in a role with a track record of proven leadership, effective staff management, high energy level, and strong team skills
Minimum of 2 yr experience leading a team of operators to execute a common goal
Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
Desired Characteristics
BA/BS in related field
Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes
Strategic project management leadership
Technical experience with automated, real-time systems, digital video and audio, troubleshooting and test techniques
Prior experience with Snell automation systems
Experience with scheduling and resource management
Strong attention to detail, communication and interpersonal skills
Effectively flexible in approach, and responds well to pressure
A track record of meeting or exceeding performance expectations

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